To prepare for this blog post, I was asked to view the multimedia program called “The Art of Effective Communication.” It allowed me to view one message delivered in three different ways: written text (email), audio (voice mail) and face to face (video). The email example of the message is to the left.
My first impression of the email message was that Jane was rambling. One of the most important parts of effective communication is …the communication part (“5 tips for,” 2012). I was frustrated before I got to the end of the email because I felt like she was almost apologizing before she asked Mark for what she needed. Granted, I do not understand the relationship between Mark and Jane, so perhaps Jane has reason to be apologetic. I would have simply said: “Mark, when you get a chance, please send over your report data so that I can finalize my report. The deadline is coming up soon , and I need your part by the end of the week. Thanks and appreciate your help.” That is my effort to be clear about what I needed and when I needed it.
Jane’s voice mail message sounded upbeat and genuine without negative emotion. I value that because no one wants to listen to an unenthusiastic robot when picking up voicemails. This can also go a long way in helping others learn to feel comfortable around you (“5 tips for,” 2012). I still felt like she should could have been more direct in specifying what she needed, when she needed it and gave a sense of urgency. Mark likely will put her request at the bottom of the pile after hearing this voicemail.
The most effective communication medium is not to have one at all (Taylor, n.d.). Face to face conversations may not always be the most practical, but it is the most effective. The person receiving the message has the opportunity to pick up on non-verbal cues like eye movement or body language. Also, they have the opportunity to respond or ask questions directly. For me, the video or face to face communication conveyed the real meaning and intent of the message. Somehow, when I saw Jane face to face, I was could see her genuine concern for me and not wanting to interrupt me, but did get the intent that she was worried about her report and needed my help. I did not feel annoyed or frustrated by her apologetic tone and felt more willing to assist her.